Jiji9 is fully committed to protecting your personal data. Find out exactly how we collect, store, use, and safeguard your information.
Your Data Is Safe
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The jiji9 Privacy Policy is built on six core principles that ensure your personal data is always handled with full integrity and transparency.
Jiji9 only collects data that is strictly necessary to provide our services. We do not collect irrelevant or excessive information without sound justification.
Your personal data will not be sold, rented, or shared with any third party for marketing purposes without your explicit consent.
All data transmitted between your device and jiji9's servers is protected by 256-bit SSL encryption. Stored data is also encrypted using the latest AES technology.
You can access, correct, or request deletion of your personal data at any time through your account settings or by contacting our support team.
Jiji9 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international standards relating to the protection of online users' data.
In the event of any security incident involving your personal data, jiji9 will notify you within 72 hours and take immediate action to mitigate the risk.
Contact our support team if you need further clarification on this Privacy Policy.
View FAQJiji9 ("we", "Platform") respects the privacy of every individual who uses our online casino platform. This Privacy Policy clearly explains how we collect, use, store, disclose, and protect your personal data when you access or use our website, mobile app, and all services offered by jiji9.
This document is drafted in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and relevant international data protection standards. By registering an account or using jiji9 services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
This Privacy Policy applies to all jiji9 users regardless of whether you access the platform via a web browser or the jiji9 mobile app.
Jiji9 collects your personal data through several means: directly when you register or interact with the platform, automatically through tracking technologies, and occasionally from trusted third-party sources for verification purposes. The following are the categories of data we collect:
| Data Category | Sample Information | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, identity card number | Registration & KYC |
| Contact Data | Phone number, email address | Account registration |
| Financial Data | Bank account number, eWallet information | Deposits & withdrawals |
| Technical Data | IP address, device type, browser | Automatically upon access |
| Usage Data | Game history, betting records, activity logs | Automatically during play |
| Communication Data | Support chat transcripts, emails | Customer service interactions |
We do not collect sensitive data such as health information, religious beliefs, or political views unless specifically required to fulfil legal obligations related to responsible gaming.
Jiji9 uses your personal data solely for lawful and transparent purposes. We will not use your data for any purpose other than those stated below without first obtaining your consent:
You can stop receiving marketing emails at any time by clicking the "unsubscribe" link at the bottom of any of our promotional emails, or by contacting our support team directly.
Jiji9 does not sell your personal data to any party. However, in certain situations, we may need to share some of your information with trusted parties to enable the platform to operate smoothly and securely:
All third parties with whom we share data are bound by strict confidentiality agreements and are only permitted to use your data for purposes specified by jiji9.
jiji9 will never ask for your password or sensitive account information via email, chat, or phone call. If you receive such a request, it is a fraud attempt — report it to us immediately.
Your data security is an absolute priority for jiji9. We implement multiple layers of technical and organisational safeguards to ensure your personal data is always protected against unauthorised access, loss, or breach:
While we implement strict security measures, no system can be guaranteed to be one hundred percent secure. We therefore encourage you to take your own precautions, such as using a strong password and enabling 2FA on your jiji9 account.
Jiji9 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law. The following is a general guide to our data retention periods:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | Throughout the active account period | Service management |
| Financial transaction data | 7 years after transaction | Legal requirements & audit |
| KYC Data | 5 years after account closure | AMLA & PDPA Compliance |
| Gaming activity logs | 2 years | Security & dispute resolution |
| Support Communication Records | 3 years | Customer Service Reference |
| Marketing data | Until you unsubscribe | Based on your consent |
Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to any specific individual.
Jiji9 uses cookies and similar tracking technologies to ensure the platform functions correctly, enhance the user experience, and analyse usage patterns. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage your cookie settings through your browser at any time. Please note that disabling essential cookies may affect the functionality of the jiji9 platform.
To manage cookies on your browser, go to Settings > Privacy & Security > Cookies on any major browser. Each browser offers different cookie control options.
As a jiji9 user whose data we hold, you have the following rights under Malaysia's PDPA and this Privacy Policy. You may submit a request for any of the rights below through our support team:
Request a copy of the personal data we hold about you. We will process your request within 21 working days.
Request correction of any inaccurate or incomplete data in your account records.
Request deletion of your personal data, subject to applicable legal retention obligations.
Object to the processing of your data for direct marketing or analytics purposes at any time.
Request your data in a structured, machine-readable format for transfer to another provider.
Request that we restrict how we process your data while a dispute or review is in progress.
Some rights may be limited by legal obligations such as KYC and transaction data retention requirements. In such cases, we will clearly inform you of the applicable limitations.
Jiji9 is a platform exclusively for individuals aged 18 and above. We do not intentionally collect or process personal data of individuals under the age of 18. Our registration process is designed to reject users who do not meet this minimum age requirement.
Should we discover that personal data of a person under the age of 18 has been inadvertently collected, we will take immediate steps to delete that data and close the account in question. Parents or guardians who believe their child has registered on jiji9 are encouraged to contact our support team immediately.
Jiji9 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements in how we protect your information.
When significant changes occur, we will:
Your continued use of the jiji9 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.
If you have any questions, concerns, or wish to submit a request regarding your personal data, our Data Protection Officer (DPO) team is ready to assist. You can reach us through the following channels:
We are committed to responding to all privacy-related enquiries within 5 business days. For formal data access or data deletion requests, the processing period is up to 21 business days in accordance with PDPA provisions.
jiji9 takes every privacy-related inquiry seriously. We will not permit any negative repercussions against users who lawfully exercise their privacy rights.
At jiji9, we believe your data belongs to you. Here is a quick overview of how you can control your personal information on our platform.
Access the complete record of personal data we hold about you through your account settings.
Update any inaccurate personal details through your profile settings or by contacting the support team.
Withdraw your marketing consent and stop receiving promotional emails at any time.
Close your account and request deletion of your data, subject to legal retention requirements.
Join hundreds of thousands of Malaysian members who play with peace of mind at jiji9 — an online casino platform that places your data security and privacy above all else.
For adult players aged 18 and above only. Your data is protected by 256-bit SSL encryption.